Terms of service

Terms of Service

Last Updated: November 7, 2026

Welcome to Solvetas.

These Terms of Service ("Terms") govern your access to and use of https://solvetas.com and the related services provided by Solvetas, operated by Soft Glow Diner LLC ("Solvetas," "we," "us," or "our").

By accessing our website or placing an order, you agree to these Terms, subject to applicable law.

Please read these Terms carefully before using our Services.

1. General Conditions

Solvetas operates an online retail store primarily serving customers in the United States.

By using our website, you represent that you are at least the age of majority in your jurisdiction or are using the website with appropriate parental or legal guardian permission.

You agree to use our website only for lawful purposes.

You may not use our Services to engage in fraudulent activities, violate applicable laws, interfere with website operations, or infringe upon the rights of others.

We reserve the right to restrict access to our Services where reasonably necessary to address unlawful activity, security threats, or material violations of these Terms.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, pricing, and availability information.

However, product appearance may vary slightly depending on screen settings, lighting, and other display-related factors.

We reserve the right to correct typographical errors, inaccurate descriptions, or pricing mistakes.

If a material error affects an order, we will contact the customer regarding the available options, including cancellation and a refund where appropriate.

Product availability may change without prior notice.

3. Pricing and Payment

Product prices are displayed on our website and may change from time to time.

The applicable purchase price will be shown during checkout before an order is submitted.

Any applicable taxes or additional charges required by law will be displayed during checkout.

Customers must complete payment using an available payment method offered at checkout.

Transactions may be subject to payment authorization and fraud prevention checks.

We reserve the right to decline or cancel transactions involving suspected fraud, unauthorized payment activity, or material pricing errors, subject to applicable law.

4. Order Acceptance

After placing an order, customers may receive an email confirming that their order has been received.

An order confirmation does not necessarily mean the order has been fully processed or dispatched.

Orders remain subject to payment verification, product availability, and applicable order acceptance procedures.

If we cannot fulfill an order, we will notify the customer and arrange an appropriate refund for any payment collected for the unfulfilled order.

5. Shipping and Delivery

Orders are generally processed within 3 business days after payment confirmation.

Estimated shipping time is 20–30 days after processing.

Solvetas offers free standard shipping on eligible orders delivered to supported United States destinations.

Delivery estimates are not guaranteed arrival dates.

Shipping delays may occur due to carrier operations, weather conditions, customs inspections, holidays, or other circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

6. Returns and Refunds

Solvetas offers a 60-day return period for eligible products, beginning on the date of delivery.

Customers are responsible for return shipping costs for ordinary returns.

After an eligible return is received, inspected, and approved, refunds are generally processed within 3–5 business days.

Additional time may be required for banks or payment providers to post the funds.

Please review our Return & Refund Policy for complete information about eligibility requirements and return procedures.

Nothing in these Terms limits consumer rights that cannot lawfully be excluded.

7. Customer Responsibilities

When placing an order, you agree to provide accurate, complete, and current information, including:

Your name.
Contact information.
Billing information.
Shipping address.
Other information reasonably required to process your order.

You are responsible for reviewing your order details before completing checkout.

If you identify an error after submitting an order, please contact our customer service team promptly.

We cannot guarantee changes after an order has entered the shipping process.

8. Intellectual Property

Unless otherwise indicated, original content owned by Solvetas, including website text, graphics, logos, design elements, and other proprietary materials, is protected by applicable intellectual property laws.

Third-party trademarks, product names, images, and other materials remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

9. Prohibited Uses

You agree not to:

Use our website for unlawful purposes.
Submit false or misleading information.
Attempt unauthorized access to website systems.
Introduce viruses, malware, or other harmful code.
Interfere with website functionality or security.
Infringe upon intellectual property rights.
Violate the privacy rights of others.
Use automated methods to disrupt website operations.
Engage in fraudulent transactions or impersonation.

We may take reasonable measures to prevent or address violations of these requirements.

10. Third-Party Services

Our website may rely on third-party providers for payment processing, shipping, hosting, analytics, and other operational services.

These providers may have separate terms and privacy policies.

We are not responsible for independent third-party websites or services outside our control, except where responsibility is imposed by applicable law.

11. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, and protected in connection with our Services.

Please review that policy for additional information.

12. Disclaimer of Warranties

We make reasonable efforts to maintain accurate website information and reliable Services.

However, website access may occasionally be interrupted due to maintenance, technical issues, or circumstances outside our reasonable control.

To the extent permitted by applicable law, the website is provided on an "as available" basis.

Nothing in these Terms excludes any express warranty, statutory warranty, or consumer protection that cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Solvetas and Soft Glow Diner LLC will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or temporary unavailability of the website where such liability may lawfully be excluded.

This provision does not exclude or restrict liability for fraud, willful misconduct, or any other liability that cannot be limited under applicable law.

Nothing in these Terms limits statutory consumer rights or legal remedies.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify Soft Glow Diner LLC against third-party claims arising from your unlawful use of the website or material violation of these Terms, except to the extent such claims result from our own misconduct or legal responsibility.

15. Governing Law

These Terms are governed by the applicable laws of the State of Colorado, United States, without prejudice to mandatory consumer protection laws that may apply in a customer's jurisdiction.

Nothing in this section deprives customers of legal rights or remedies that cannot be waived by contract.

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our business operations, website features, or applicable legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes will apply in accordance with applicable law and will not retroactively remove rights already accrued by customers.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Entire Agreement

These Terms, together with our applicable store policies, constitute the agreement governing your use of our Services, except where additional terms are expressly agreed upon or applicable law provides otherwise.