Contact information

Contact Us

We're Here to Help

Thank you for visiting Solvetas.

We value communication with our customers and are committed to providing assistance with questions about products, orders, shipping, returns, refunds, and other shopping-related matters.

If you need help, please contact our customer service team using the information below.

Customer Service Information

Store Name: Solvetas

Website: https://solvetas.com

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Customer Service Hours:

Monday–Friday

8:00 AM–5:00 PM Central Daylight Time (CDT)

Our customer service team is available during these hours, excluding applicable holidays.

Messages received outside regular business hours will be reviewed during the next available business period.

Order Inquiries

If you have questions about an existing order, please email service@mallvic.com.

To help us locate your order and assist you efficiently, please include:

  • Your order number.

  • The email address used when placing your order.

  • A brief description of your question or concern.

  • Relevant photographs, if you are reporting a damaged, defective, or incorrect product.

Please do not include complete payment card details or sensitive financial information in your message.

Shipping Assistance

Orders are generally processed within 3 business days after payment confirmation.

Estimated shipping time is 20–30 days after processing.

If you need assistance with shipping information, tracking details, or delivery status, please contact our customer service team.

Returns and Refunds

Solvetas accepts eligible return requests within 60 days after delivery.

For standard returns, customers are responsible for return shipping costs.

Approved refunds are generally processed within 3–5 business days after the returned item has been received, inspected, and approved.

To request a return, please email service@mallvic.com before shipping any product.

Our customer service team will provide the appropriate return instructions.

Important: Do not send returned products to our business address unless our customer service team specifically instructs you to do so.

Business Information

Legal Business Name: Soft Glow Diner LLC

Business Address: 2222 S Havana St, Aurora, CO 80014, United States

Online Store: Solvetas

Website: https://solvetas.com

Email: service@mallvic.com

Phone: +1 (226) 493-1029

We appreciate your interest in Solvetas and look forward to assisting you.