Return & Refund Policy

Last Updated: November 7, 2026

At Solvetas, customer satisfaction is important to us.

We understand that customers may occasionally need to return a purchase. This Return & Refund Policy explains our return eligibility requirements, return procedures, shipping responsibilities, and refund processing timelines.

1. 60-Day Return Policy

Solvetas offers a 60-day return window for eligible purchases.

Customers may request a return within 60 days of the date their order is delivered.

To begin the return process, please contact service@mallvic.com within the applicable return period.

Requests submitted after 60 days may not qualify for a return unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, products must generally meet the following conditions:

• The return request must be submitted within 60 days after delivery.

• The product must be unused and in substantially the same condition as when it was received.

• Original packaging, accessories, and included components should be returned where reasonably possible.

• The customer must provide a valid order number or proof of purchase.

• The return must follow the instructions provided by our customer service team.

Products damaged through misuse, improper handling, or unauthorized modification may not qualify for a standard return.

These conditions do not limit any rights customers may have regarding defective or nonconforming products under applicable law.

3. How to Request a Return

To initiate a return, please follow the steps below.

Step 1: Contact Customer Service

Email service@mallvic.com with the subject line:

"Return Request – Order Number"

Step 2: Provide Order Information

Include:

• Your order number.

• The email address associated with your purchase.

• The product name.

• The reason for the return.

• Photographs if the product is damaged, defective, or incorrect.

Step 3: Receive Return Instructions

Our customer service team will review your request and provide the applicable return instructions.

Step 4: Prepare the Product

Securely package the item, including any required accessories and components.

Step 5: Ship the Return

Ship the product according to the instructions provided by our customer service team.

We recommend retaining your shipping receipt and tracking information until the return has been completed.

Important: Do not ship any item back before receiving return instructions.

The appropriate return destination will be provided after your request has been reviewed.

Our listed business address is not automatically a return shipping address.

4. Return Shipping Costs

For ordinary returns, including returns due to a change of mind, personal preference, or an unwanted purchase, customers are responsible for paying return shipping costs.

Return shipping costs are separate from our free outbound standard shipping offer.

We recommend using a trackable shipping service.

For damaged, defective, or incorrect products, please contact our customer service team before returning the item.

We will review the circumstances and provide an appropriate resolution, including any shipping arrangements required by applicable law.

5. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Email service@mallvic.com and include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and the problem, if available.

Our customer service team will review the information and provide appropriate instructions.

Depending on the circumstances, the available resolution may include a replacement, return, or refund.

Your statutory consumer rights remain unaffected.

6. Return Inspection

After a returned product has been received, we may inspect it to verify that it meets the applicable return conditions.

If additional information is required, our customer service team may contact you.

Once the inspection is complete, we will notify you whether your refund has been approved.

7. Refund Processing Time

Once your return has been received, inspected, and approved, we will process your refund within 3–5 business days.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please note that banks, credit card issuers, and payment processors may require additional time to post the refund to your account.

The 3–5 business day timeframe refers to our processing period after refund approval.

It does not necessarily represent the time required for the funds to appear in your account.

8. Refund Amounts

For approved standard returns, refunds generally cover the purchase price of eligible returned products.

Because standard outbound shipping is free, there is no standard outbound shipping charge to refund.

Return shipping costs paid by customers for ordinary returns are not reimbursed unless required by applicable law or otherwise agreed by our customer service team.

Any permitted refund adjustments will be communicated to the customer.

9. Order Cancellations

If you wish to cancel an order, please contact service@mallvic.com as soon as possible.

We will review whether cancellation is possible based on the order's current processing and shipping status.

Cancellation cannot be guaranteed once an order has entered the shipping process.

If an order has already shipped, the standard return procedure may apply after delivery.

Applicable statutory cancellation and refund rights remain unaffected.

10. Exchanges

If you would like to exchange a product, please contact our customer service team to discuss the available options.

Exchanges are subject to product availability and applicable return eligibility requirements.

If a direct exchange is unavailable, you may be asked to return the eligible product and place a new order.

11. Late or Missing Refunds

If your refund has been approved and processed but has not appeared in your account:

1. Check your original payment account.

2. Contact your bank or card issuer to confirm whether the refund is pending.

3. Allow additional time for your financial institution to process the refund.

4. Contact our customer service team if you need further assistance.

Please include your order number when contacting us.

12. Contact Information

For return, refund, cancellation, or exchange inquiries, please contact:

Store Name: Solvetas

Legal Business Name: Soft Glow Diner LLC

Website: https://solvetas.com

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Business Address: 2222 S Havana St, Aurora, CO 80014, United States

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Central Daylight Time (CDT)