Privacy policy

Privacy Policy

Last Updated: November 7, 2026

This Privacy Policy describes how Solvetas, operated by Soft Glow Diner LLC ("Solvetas," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit https://solvetas.com, place an order, contact customer service, or otherwise interact with our online store (collectively, the "Services").

We respect customer privacy and are committed to handling personal information responsibly and in accordance with applicable privacy laws.

1. Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information.

Personal and Contact Information

This may include:

Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Information voluntarily provided when contacting customer service.

Order and Transaction Information

When you place an order, we may collect:

Products purchased.
Order number.
Order date and status.
Purchase amount.
Payment confirmation information.
Shipping and delivery details.
Return and refund information.

Payment transactions may be processed by third-party payment service providers.

We do not need to receive or store complete payment card numbers to provide ordinary customer service.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address.
Browser type.
Device type.
Operating system.
Website usage information.
Pages viewed.
Approximate location derived from technical information.
Cookie identifiers and similar technical data.

The specific information collected depends on the technologies and services enabled on our website.

Customer Service Communications

If you contact us, we may retain your messages, contact details, order information, and related correspondence to respond to inquiries and maintain customer service records.

2. How We Use Personal Information

We may use personal information for the following purposes:

Processing and fulfilling customer orders.
Confirming purchases and transactions.
Arranging shipping and delivery.
Providing order tracking and status updates.
Managing returns, exchanges, and refunds.
Responding to customer service inquiries.
Maintaining website functionality.
Improving website performance and customer experience.
Detecting and preventing fraudulent activity.
Complying with legal and regulatory obligations.
Maintaining appropriate business records.
Sending marketing communications where permitted by law and consistent with customer preferences.

We process personal information for legitimate business purposes and other purposes permitted under applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve the shopping experience.

These technologies may be used to:

Maintain shopping cart functionality.
Remember customer preferences.
Support website security.
Analyze website usage.
Measure website performance.
Support advertising or analytics features where enabled.

Customers may manage cookies through browser settings and any privacy preference controls available on our website.

Disabling certain cookies may affect the functionality of some website features.

4. Sharing Personal Information

We may share personal information with third parties when reasonably necessary to operate our store and provide the Services.

These parties may include:

E-commerce platform and website hosting providers.
Payment processing providers.
Shipping and logistics providers.
Order fulfillment service providers.
Customer service providers.
Technical support providers.
Analytics and marketing providers, where used.
Legal advisers and regulatory authorities where required.

We may also disclose information when necessary to comply with applicable laws, respond to lawful requests, protect our legal rights, or investigate suspected fraudulent activity.

We do not disclose personal information to unrelated parties solely for their independent purposes without an appropriate legal basis.

5. Shopify Platform

Our online store operates using Shopify's e-commerce platform.

Shopify may process certain personal information to provide website hosting, checkout services, order management, and other e-commerce functionality.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Shopify's handling of personal information is also governed by its applicable privacy terms and policies.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no electronic transmission or storage system can guarantee complete security.

Although we make reasonable efforts to safeguard customer information, we cannot guarantee absolute protection against all security risks.

Customers should take appropriate precautions to protect their account information and credentials.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

These purposes may include:

Completing customer orders.
Providing customer support.
Maintaining transaction records.
Processing returns and refunds.
Resolving disputes.
Preventing fraud.
Complying with legal and regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable law.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Requesting access to personal information.
Requesting correction of inaccurate information.
Requesting deletion of eligible personal information.
Requesting information about how personal information is used or disclosed.
Opting out of certain marketing communications.
Exercising additional rights provided under applicable privacy laws.

Some requests may be subject to identity verification or legal exceptions.

To submit a privacy-related request, please contact service@mallvic.com.

We will review and respond to requests in accordance with applicable law.

9. Marketing Communications

If you choose to subscribe to marketing communications, we may send promotional emails or store updates where permitted by law.

You may unsubscribe from promotional messages by following the unsubscribe instructions included in those communications or by contacting our customer service team.

Even after opting out of marketing communications, you may continue to receive necessary transactional messages regarding orders, payments, shipping, and customer service.

10. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 in violation of applicable law.

If you believe that a child has provided personal information without appropriate authorization, please contact us so we can review the matter.

11. International Data Processing

Although our primary sales market is the United States, certain service providers may process or store personal information in other jurisdictions.

Where applicable, we will take measures required by law to protect personal information transferred across borders.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security measures of third-party websites that we do not operate.

We encourage customers to review the privacy policies of third-party services before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website features, legal requirements, or data processing practices.

When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

Changes will apply in accordance with applicable law.