Shipping Policy

Last Updated: November 7, 2026

Thank you for shopping at Solvetas.

This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, and important shipping information for purchases made through https://solvetas.com.

Please review this policy before placing an order.

1. Shipping Destinations

Solvetas primarily serves customers located in the United States.

Shipping availability depends on the delivery address entered during checkout.

If we are unable to ship to a particular address, we will notify the customer and provide appropriate assistance.

2. Shipping Costs

Free Standard Shipping

Solvetas offers free standard shipping on eligible orders delivered to supported addresses within the United States.

There is no standard shipping charge for these orders, regardless of order value.

Any applicable taxes or other legally required charges will be displayed during checkout.

3. Order Processing Time

Orders are generally processed within 3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Order processing may include:

• Confirming order information.

• Verifying payment.

• Preparing products for shipment.

• Packaging items.

• Arranging shipment.

Orders placed during weekends or public holidays will begin processing on the next business day.

During periods of high order volume or unexpected operational disruptions, processing may take longer than expected.

If a significant processing delay occurs, we will make reasonable efforts to notify affected customers.

4. Estimated Shipping Time

Our estimated shipping time is 20–30 days after order processing.

The standard shipping timeline is:

Order Processing: 3 business days

Estimated Shipping Time: 20–30 days

Standard Shipping Cost: Free

Shipping estimates begin after the order has been processed and dispatched.

Please note that these are estimated timeframes and not guaranteed delivery dates.

Actual delivery times may vary depending on the shipping destination, carrier operations, customs inspections, weather conditions, holidays, or other circumstances beyond our reasonable control.

5. Order Confirmation

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

Please ensure that your contact information and shipping address are accurate.

If you do not receive your confirmation email, please check your spam or junk folder.

You may also contact our customer service team for assistance.

6. Shipping Confirmation and Tracking

When tracking information is available, it will be provided through a shipping confirmation email or another order notification.

Tracking details may not appear immediately after shipment because carriers may require additional time to update their systems.

If you have questions about tracking your order, please contact service@mallvic.com and include your order number.

7. Shipping Delays

Although we make reasonable efforts to meet estimated shipping timelines, delivery delays may occasionally occur.

Potential causes include:

• Severe weather conditions.

• Transportation disruptions.

• Carrier delays.

• Customs or regulatory inspections.

• Public holidays.

• High shipping volumes.

• Incorrect or incomplete shipping addresses.

• Other circumstances outside our reasonable control.

If your order experiences a significant delay, please contact our customer service team.

We will review the available shipping information and assist with the next steps.

Nothing in this policy limits any rights or remedies provided by applicable consumer protection laws.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you discover an error in your shipping address, please contact us as soon as possible.

We will attempt to accommodate address corrections before dispatch whenever reasonably possible.

However, address changes cannot be guaranteed after an order has shipped.

If a package cannot be delivered due to incorrect or incomplete shipping information, please contact us to discuss the available options.

9. Lost or Missing Packages

If tracking information indicates that your package has been delivered but you have not received it, please:

1. Verify the delivery address associated with your order.

2. Check the delivery location and surrounding areas.

3. Ask household members or building management whether they received the package.

4. Contact the shipping carrier for additional delivery information.

5. Contact our customer service team if the package remains missing.

We will review the circumstances and assist with an appropriate resolution in accordance with applicable law.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please contact service@mallvic.com.

Include your order number, a description of the issue, and photographs where available.

Our customer service team will review the information and provide appropriate instructions.

11. Order Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible.

Cancellation requests will be reviewed based on the order's processing and shipping status.

Cancellation cannot be guaranteed once an order has entered the shipping process.

If an order has already shipped, our Return & Refund Policy may apply after delivery.

Applicable statutory cancellation rights remain unaffected.

12. Contact Information

For questions about shipping or delivery, please contact:

Store Name: Solvetas

Legal Business Name: Soft Glow Diner LLC

Website: https://solvetas.com

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Business Address: 2222 S Havana St, Aurora, CO 80014, United States

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Central Daylight Time (CDT)